Mobile Remote Deposit FAQ
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Germantown Trust & Savings Bank’s mobile remote deposit allows users to deposit U.S. checks into bank accounts by taking photos of the endorsed check via the bank’s smartphone app. This service allows depositing funds anytime, anywhere without visiting a branch or ATM.
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What is the GTSB Mobile Deposit service?
With GTSB Mobile Remote Deposit (“mobile deposit”), you can make a deposit directly into your eligible checking or savings account using the GTSB Mobile Banking app.
Mobile Deposit lets you submit photos of the front and back of your endorsed, eligible check. You can save time with fewer trips to the bank.
We use advanced encryption and security technology:
- GTSB Online passwords are not stored on your mobile device
- Check photos are not stored on your mobile device
- You view accounts by nicknames you define, not by account numbers
- 128-bit encryption masks your sensitive information
Remember, for added security, always sign off completely when you finish using the GTSB Mobile app by selecting “Log off.”
How does Mobile Deposit work?
It’s convenient and easy to use.
Sign on to the GTSB Mobile App, then follow these simple steps:
- Select Mobile Deposit in the menu bar on the top left.
- Select the account you want to use for your deposit.
- Enter the dollar amount of the check.
- Sign the back of your check and write “For Mobile Deposit Only GTSB” below your signature. If available, check the box that reads: “Check here if mobile deposit.”
- Take a photo of the front and back of your endorsed check with your tablet or mobile device. For photos that work best, follow these guidelines:
a) Place your check on a dark-colored, plain surface that is well lit.
b) Position your camera directly over the check (not angled).
c) Fit all 4 corners in the guides of your camera’s screen. - Submit your deposit.
You’ll receive a confirmation email from “Dynamic Data Center” of the receipt of your deposit. You will receive a second email once the deposit has been processed.
Securely store your check for 14 days after confirmation and then destroy it. This allows sufficient time in case the original check is required for any reason.
Who is eligible to use the mobile deposit service?
GTSB customers who maintain an eligible checking or savings account are eligible to use mobile deposit.
How do I get mobile deposit?
Mobile deposit is available through the GTSB Mobile app. If you already have our app, and don’t see Mobile Deposit, update it with the most recent version.
To Register:
- Select Mobile Deposit from the bar menu at the top left of the screen.
- Enter your email address
- Enter your phone number
- Select “Register”
- Read and accept the “Terms and Conditions”
How do I download the GTSB app?
The GTSB app is available for Apple and Android devices, through your App Store.
What types of checks are accepted?
You can deposit checks payable in U.S. dollars and drawn at any U.S.-based bank, including personal, business, cashier’s checks, and most government/treasury checks. Checks must be payable to and endorsed by the account holder.
The following are not eligible for Mobile Deposit: International checks, U.S. savings bonds, money orders, remotely created checks (whether in paper form or electronically created), convenience checks (checks drawn against a line of credit), non-American Express traveler’s checks, cash, checks that are not legible or contain MICR data that is not machine-readable, and duplicate checks.
How should I endorse my check?
Before you take photos of your check:
- Sign the back of your check with dark blue or black ink.
- Write “For Mobile Deposit Only GTSB” below your signature.
- If available, check the box that reads: “Check here if Mobile Deposit”.
If another person is authorized to sign checks for you or use your bank account, they’ll need to sign your name on the check and endorse it as instructed in step 2.
What should I do with my check after my deposit?
Store the check in a safe place for 14 days and then destroy it.
When will my money be available?
If you deposit on a business day before 3:45pm CST, your money will generally be available the next business day. If you deposit after 3:45pm CST or on a weekend or holiday, we’ll process the deposit on the next business day, and your money will generally be available the day after that.
For example, a mobile deposit made:
Before 3:45pm CST
- On Monday is generally available on Tuesday
- On Friday is generally available on Saturday
After 3:45pm CST
- On Monday is generally available on Wednesday
- On Friday is generally available on Tuesday
Weekends
- On Saturday or Sunday is generally available on Tuesday
Some checks take longer to process; we may need to place a hold on some or all of the deposit for a little longer. We’ll let you know if we need to hold a deposit and include details about when to expect your money.
Status in Account History
You can view the status of your deposit in the Account History for the appropriate account. You will know that your deposit amount is available when the amount appears in your available balance.
Hold Notifications
When a hold is applied on any portion of your deposit, you will receive a notification that provides details on the amount held and when it will be available.
A deposit is held when funds are posted to your account but are not immediately available to cover debits or withdrawals. Common reasons include:
- Large deposit amount
- Frequent overdrafts
- Deposited check returned unpaid
- Indications that a deposited check may not be paid
Are there deposit limits or fees for Mobile Remote Deposit cost?
There are daily and 3-day deposit limits based on your account. The GTSB Mobile Remote Deposit is FREE to use.
- Basic – @ account opening; $1,500/per day and $5,000/per 3-day
- Plus – after 90 days of account opening; $5,000/per day and $15,000/per 3-day
- Business – $10,000/per day and unlimited/per 3-day
- Business Unlimited – unlimited per day and per 3-day
Why would my deposit fail or be rejected?
Common reasons a Mobile Remote Deposit fails or is rejected include unreadable images, missing or incorrect endorsements, folding/tearing, or exceeding daily limits. We will send an email notification to inform you of any reject.